Welcome to order your goods!
For labs:
Malmö +46 40 755 45
Stockholm +46 8 611 55 45
Forshaga +46 54 87 53 00
For clinic:
Stockholm +46 8 557 651 70
For CAD/CAM production:
OpenMill +46 40 31 75 45
For CAD/CAM support:
Support +46 10 500 61 90
For machine service:
Forstec Service +46 40 755 40
You can also order directly in our Webshop, click here to find the right place!
Open purchase/right of exchange
We have an open purchase / exchange right for 30 days and it applies to unused goods in unbroken original packaging. For goods that are specially ordered or not stocked by us, the right of return or exchange does not apply. Crediting takes place only after the return has been received by Forstec Dental AB.
Click on the link below to download a returns form to include with your return. Returns form PDF
Here are Forstec's sales conditions. Terms of sale PDF
3Shape sales conditions
When purchasing a scanner, the license fee is valid for 12 months, after which the license fee is invoiced continuously every year.
Termination of the license must be notified no later than three months before it expires.
Support is included in the license fee for 3Shape Lab Care installations.
Support for Basic Package installations can be purchased for SEK 590/month excluding VAT (invoiced annually).
Delivery
To ensure that your order is processed on the same day, please follow these latest order placement times.
DHL/Postnord 12:00
Letter/Express/REK 15:30
Malmö (courier) 09:30
Skåne (courier Wednesday) 12:00 (Tuesday)
Courier service
Malmö: We run couriers in Malmö Monday-Friday at 10:30. In order for all orders to be delivered on time, we need to have all orders before 09:30.
Skåne: Every Wednesday, we drive around Skåne and make larger deliveries. We need to receive all orders on Tuesday before 12.00.
Schedule for "Vänern runt": We have divided the tour into two days (Wednesday and Thursday).
On Wednesday we drive to Töreboda, Mariestad, Skövde, Götene, Lidköping, Vara, Falköping, Jönköping and Borås.
On Thursday, we go to Alingsås, Trollhättan, Vänersborg and Säffle.
NOTE! Please note that we need to receive your orders by 12 noon on the Thursday of the week before to guarantee that they will be included in the tour.
Karlskoga-Örebro-Västerås: NOTE! Please note that we need to have your orders no later than 12 noon on Friday the week before to guarantee that they will be included in the tour.
Dalarna: NB! Please note that we need to receive your orders by 12 noon on the Friday of the week before to guarantee that they will be included in the tour.
General Terms and Conditions of Sale for Forstec Dental AB.
Product range.
A stock item is a product that is normally included in our range and kept in stock. Other items can be ordered following a customer order and are then referred to as made-to-order items. In such cases, please contact customer service. A made-to-order item has a longer delivery time and cannot be returned to us, as it has been procured specifically for your order. Prices.
Price
is charged according to Forstec’s price list valid at the time of ordering. We state prices excluding VAT for the products we resell. The products manufactured in our OpenMill production center are not subject to VAT, but may in some cases contain components that are; our customer service can inform you upon request. Our prices may change due to changes in taxes, exchange rates, changed supplier prices, or other reasons beyond our control.
Freight, packaging and environmental fee.
Freight, packaging and environmental fees are normally not included in the price of the goods. Packaging is disposed of by the buyer. Orders with a net value exceeding SEK 5,000 are delivered free of freight within Sweden, NOK 4,000 within Norway, and DKK 2,000 within Denmark. The exception is orders containing one or more of the following items: plaster, investment material, blasting sand, packages of liquid products from 10 litres, or extra bulky products, as these items are charged freight costs. Equipment products are normally always charged freight costs.
Delivery.
Stock items are delivered promptly ex our warehouse. A stock item that is temporarily out of stock will be backordered, unless otherwise agreed, and sent at the first possible opportunity free of freight. Delivery delays due to force majeure, omission by the buyer, the manufacturer or subcontractor constitute grounds for exemption, entailing postponement of the delivery date and exemption from all types of penalties. For delivery times from Forstec Dental and OpenMill, see our website forstec.se If the customer is not present at the time of delivery without notifying Forstec, an extra charge may be applied for an additional delivery attempt. Delivery of rental objects (leasing objects). Delivery of the object shall be deemed approved (object in agreed condition and with agreed functionality) no later than 5 working days from the actual delivery date/installation date, unless the customer notifies the lessor in writing within this period of faults, deficiencies or non-delivery/installation in whole or in part. Otherwise, the customer approves that the rental period begins to run and that the lessor makes payment to the supplier.
Returns and exchange rights.
Applies to stock items within 30 days in unopened original packaging. The stock item must be returned with our return slip completed. Credit is issued after the item has been received by us. Returns not caused by incorrect dispatch are credited for the product amount minus a 15% handling fee. For items other than stock items, no right of return or exchange applies. Returns must be sent with prepaid freight to; Forstec Dental AB, Box 288, Ridspögatan 6, 201 22 Malmö.
Warranty.
12 months on equipment products from the invoice date unless otherwise agreed. The product must have been used, installed and maintained according to the manufacturer’s instructions and in the intended correct manner. Our invoice must be presented for the relevant product. The warranty covers the product. The warranty never covers normal wear and tear, wear parts, heating elements or filters. Any indirect damage such as production loss or loss of profit is not compensated by Forstec Dental AB. We provide a 30-year warranty on implant prosthetics in CoCr and Titanium and a 5-year warranty in ZiOx. We not only replace the bridge or abutment but also cover the purchase cost of the implant if the implant manufacturer does not assume warranty responsibility because OpenMill prosthetics have been used. For crown and bridge prosthetics, we provide a 5-year warranty on all materials.
Complaint.
Must be made within 7 days after receipt of the goods. Contact customer service before returning anything, together with written information regarding the reason.
Transport damage.
In the event of transport damage or lost goods, contact the responsible transport company stated on the consignment note directly with your claim. Forstec Dental AB is not responsible for goods damaged in transit or lost goods.
Terms of payment.
30 days or alternatively 15 days from the invoice date depending on agreement. Invoice is sent by post, email, electronically or with the goods. Statutory default interest and reminder fees may apply.
Assembly and disassembly.
Are carried out by the buyer. Fixed installation of electricity, water, vacuum, compressed air, or assembly of furniture or fittings is not performed by Forstec Dental AB.
Retention of title and insurance.
Forstec Dental AB retains ownership until full payment has been received. The buyer is not entitled to transfer or otherwise make it more difficult for the seller to exercise the retention of title. The buyer undertakes, during the period that Forstec Dental AB retains ownership, to keep the equipment insured against theft, fire, etc.
Disputes.
Any dispute regarding the interpretation or application of these terms shall be settled under Swedish law by a general court.
(Version 2023-03-23/ts)
Leveransvillkor
För att kunna beställa varor hos oss behöver du registrera dig som kund.
Vi behöver din företagsinformation för att kunna leverera och fakturera. Att registrera sig hos oss är säkert och konfidentiellt – vi delar inte med oss av dina uppgifter.
Leverans
För att vi ska kunna garantera att din order hanteras samma dag ber vi dig följa dessa hålltider för senast orderläggning.
DHL/Postnord 12:00
Brev/Express/REK 15:30
Malmö (bud) 09:30
Skåne (bud onsdag) 12:00 (tisdag)
Leveranssätt:
Lagervaror levereras omgående fritt vårt lager. Lagervara som tillfälligt ej finns på lager restnoteras om annat ej överenskommits och sänds vid första möjliga tillfälle fraktfritt.
Beroende på paketets vikt och volym samt var du bor, kan du välja mellan olika leveranssätt. För inrikes leverans använder vi oss av Postnord och DHL.
Budkörning
Malmö: Vi kör bud i Malmö måndag-fredag klockan 10.30. För att alla ordrar ska hinnas köras ut i tid behöver vi ha alla beställningar innan klockan 09:30.
Skåne: Varje onsdag kör vi Skåne runt och levererar större leveranser. Vi behöver ha in alla beställningar på tisdagen innan klockan 12.00.
Schema för ”Vänern runt”: Vi har delat upp turen på två dagar (onsdag och torsdag).
På onsdag kör vi till Töreboda, Mariestad, Skövde, Götene, Lidköping, Vara, Falköping, Jönköping och Borås.
På torsdag kör vi till Alingsås, Trollhättan, Vänersborg och Säffle.
OBS! Vänligen tänk på att vi behöver ha era beställningar senast klockan 12 på torsdagen veckan innan för att kunna garantera att de kommer med på turen.
Karlskoga-Örebro-Västerås: OBS! Vänligen tänk på att vi behöver ha era beställningar senast klockan 12 på fredagen veckan innan för att kunna garantera att de kommer med på turen.
Dalarna: OBS! Vänligen tänk på att vi behöver ha era beställningar senast klockan 12 på fredagen veckan innan för att kunna garantera att de kommer med på turen.